FAQ's

For order or customer service enquiries you can contact us in the following ways: Email: info@giggleemporium.com

Yes. We use the Secure Socket Layer (SSL) encryption method; your details are encrypted before the information transfers from your computer to our system. You know when a page is secure because a padlock symbol shows at the bottom of the browser (or if the address of the web page starts with https). This method is the recognised standard for secure transactions. If you have any questions about security, please email Customer Services at info@giggleemporium.com.

When shopping on the www.giggleemporium.com website you have two options: you can either checkout as a guest or create an account and log in to place your order.

Your username is your email address.

Simply click the 'Forgot your password?' in the login section, enter your email address and click ‘Submit'. We will then send you an email with a special link which will let you enter a new password. For security reasons, we never send out your password in an email.

If your order is over £100, then your delivery will be on us. If your order is under £100 then you will have to pay our standard delivery cost of £4.95.

Our Standard Delivery takes up to 7 working days to arrive.

Late deliveries could be due to a number of reasons. First check to see if your item has already been shipped. Log in to ‘my account' and click on ‘order status'. If it has left our warehouse, and you feel it's overdue please email Customer Services quoting your order number at info@giggleemporium.com.

After shipping your order, you will receive a shipping confirmation email with a tracking link from the courier responsible for the delivery of your order. You can follow your order at any time on the site of the couriers and their network of courier partners.

We hope you are happy with any product purchased, but if you wish to return a product to us for any reason you may do so within 30 days of the despatch date. Please see our returns section on our website for more details.

For unwanted items, you will need to arrange collection & return at your own cost. We recommend using 'Parcel Monkey' or 'Parcel to Go' to compare costs for multiple courier companies and to book your collection.

Unwanted items must be packaged in the original packaging, unused, and in a saleable condition. In the very rare case, your chosen courier damages the order upon returning it back to us, you must claim with your chosen courier. We recommend you take photos of the item prior to it being taken by the courier as proof. Items not received back in good condition may not be refunded in full. To start the returns process, please email info@giggleemporium.com, stating your order number, and the items you'd like to return. Our logistics partner will then email you a return labels and instructions on how to return your goods. See our returns page for more details.

You have 30 calendar days to report faulty items for a refund or replacement. In the event your order arrives damaged, please take photos and/or video of the fault, and email us our customer services team at info@giggleemporium.com and we will help resolve your issue as soon as possible. In the event an item is faulty, please contact us, and we will arrange a replacement or refund. In some cases, we will advise that you dispose of the faulty item. We have quality check processes in place to ensure we always send out your order in boxes that are in a good, undamaged, condition. In the event your order packaging does not appear to be in good condition upon arrival, please inspect the goods as in most cases the contents are fine. In the rare case your order is damaged, please take photos and email us at info@giggleemporium.com so we can initiate an investigation with the courier and send out replacement parts as soon as possible.

We accept Visa, MasterCard, Maestro, American Express, PayPal, JCB, Diners and Discover. We will take payment for your order when you place the order, this applies to items on a back order, pre-order or a longer delivery time scale.

You have the right to cancel your order within 14 days in accordance with distance selling regulations. Please contact us as soon as possible by email at info@giggleemporium.com with your order number and a member of our team will help you. If cancelling before delivery, please get in touch with us as soon as possible by emailing with your order number and advising you wish to cancel. We will do our best to cancel your order however, due to the automated nature of our systems, we may not catch your order in time but we will do our best to facilitate this.

Of course! If there is an issue with your order then please drop us an email on info@giggleemporium.com and we will be very happy to assist. We always endeavour to work through any issue you may have with your order so please always email us first. Please note that it is very difficult for us to amend any order details once your order has been placed - this is because our warehouse are so speedy at processing your orders once they come through!

Yes. We sometimes advertise with other websites and publications, and these promotions are open to everyone. However there are other “Discount voucher” websites which promote offer codes that often do not work, are out of date, or simply made up! We don't have control of these sites but if you find an offer code being promoted that isn't valid, please can you email the code, and a link to the site promoting it, to info@giggleemporium.com. For all genuine codes please enter them into the 'Gift card or discount code' box on the checkout page. The value of the promotion will automatically be deducted from your shopping basket sub-total. Promotions are not available in conjunction with any other offers. Promotions are not available on sale items.