At Giggle Emporium, we strive to deliver your children's toys and furniture in a timely manner. Our shipping methods are designed to ensure that your products arrive safely and securely. We offer competitive shipping rates and aim to provide a transparent and reliable service to our customers.
 
We understand the importance of clear communication, so we make it a priority to keep you informed about the packaging and costs related to your order. Our goal is to build trust and make sure that you have a positive and worry-free experience when shopping with us.

 

HOW MUCH DOES SHIPPING COST?

For all orders shipped in the UK, FREE shipping over £100 - please keep in mind that there may be a surcharge for outlying areas in the UK. 
Once you have entered your postal code on the check out page, you will see which courier will be used and if there is a surcharge for your area.
 

WHO DELIVERS MY ORDER?

Your order will be delivered by either DHL or Parcel Force, this depends on the size of your order and products ordered.

 

HOW WILL MY ORDER BE DELIVERED?

When your order is ready for shipment, our courier will pick it up from our main warehouse in the UK.
You will receive a shipping confirmation with a track & trace link via email. With the link you can see on what day your order will be delivered. 

 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

The standard delivery time is between 3-5 working days. You will see this information on the check out page depending on what you have purchased and where it needs to be delivered.
During festive periods or busy seasons, these times will more than likely increase without any notice, leave minimum 2 weeks ahead for delivery, especially over periods like Christmas.
Courier times are not guaranteed and shipping is non-refundable.

 

CAN I PLAN IN A DELIVERY TIME BEFORE?

It is not possible to schedule the delivery date. However, if you place an order before 14:00, your order will be dispatched the same day and delivered within 3-5 working days. If you place an order after 14:00, your order will be dispatched the following working day and delivered within 3-5 working days.

 

WHAT IF I MISS THE DELIVERY?

No problem, you will receive a notification card with a parcel reference number on it. You can find out where your parcel is using this number. To arrange a redelivery of your parcel(s), please follow the instructions on the card. You can also look at the tracking details on the courier website, sometimes more information can be found if you contact them directly.

We want you to be completely satisfied with your purchase from Giggle Emporium. If for any reason you need to return or exchange an item, we have a straightforward policy in place to make the process as smooth as possible for you.
 
Our return & exchange policy is designed to provide you with peace of mind. We believe in building trust and reassuring our customers that they can shop with confidence. 

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If you’re not happy with something you receive from us for any reason, you can return your order (including sale and clearance items) as long as they are complete, unused, unwashed or unassembled, in a saleable condition and within 30 days of receipt.

 

Products must be kept in their original packaging.

 

Your statutory rights are not affected.

 

We are not able to refund any postage charges for the orders returned.

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WHICH ITEMS CANNOT BE RETURNED?

The following items cannot be returned:

• Orders delivered more than 30 days ago

  • Any order returned after more than 30 days without authorisation from Giggle Emporium Customer Service may be retained by Giggle Emporium without refund or replacement.

• Assembled Furniture

  • Self-assembly items which have been assembled or part-assembled are excluded unless faulty (see ‘what if the item is faulty?’ below).

  • We cannot accept the return of items that have been used, damaged in use, or altered i.e. extra holes drilled or cut.

• Products without original packaging:

  • Returns which are not in their original packaging or not in a saleable condition may qualify for 50% of the original value paid.  Please contact info@giggleemporium.com prior to returning such goods.

 

Please note:

• Refunds will be made back onto the original card which payment was made.

• All products will be inspected prior to refunds issued so ensure they are not damaged or soiled.

• Please note we do not accept responsibility for furniture incorrectly assembled or decorated by a third party. We are unable to reimburse decorator/builder costs.

• If an item returned brings the value of your order below an offer threshold or the threshold for free delivery, your refund will be adjusted to reflect that the offer is no longer valid.

 

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WHAT IF MY GOODS ARE FAULTY?

If you have identified a fault within 30 days of purchase:

• You have 30 calendar days to report faulty items for a refund or replacement.

• In the event your order arrives damaged, please take photos and/or video of the fault, and email us our customer services team will help resolve your issue as soon as possible.

• In the event an item is faulty, please contact us at info@giggleemporium.com, and we will arrange a replacement or refund. In some cases, we will advise that you dispose of the faulty item.

• We have quality check processes in place to ensure we always send out your order in boxes that are in a good, undamaged, condition. In the event your order packaging does not appear to be in good condition upon arrival, please inspect the goods as in most cases the contents are fine. In the rare case your order is damaged, please take photos and email us so we can initiate an investigation with the courier and send out replacement parts as soon as possible.

If a fault develops after the 30 day return period:

• Please contact Customer Care via email at info@giggleemporium.com so we can discuss the fault with you and agree a resolution.

• In most cases we will require the following before arranging a refund:

  • Order Number (found on your email confirmation or by logging into your Giggle Emporium account)

  • Batch code for the faulty product(s).

  • Clear images of the fault

 

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CAN I RETURN AN ITEM I RECEIVED AS A GIFT?

Unfortunately we are unable to return gifted items.

 

CAN I EXCHANGE AN ITEM?

Unfortunately, we are currently unable to process exchanges but you can return your item to us and place a new order to receive the item of your choice. To return an item please follow the steps stated in ‘How do I return something?’ shown below.​

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HOW LONG WILL IT TAKE FOR MY RETURN TO BE PROCESSED?

We aim to refund your item within 5 working days of receipt at our warehouse, but please note that it may take up to 10 days for goods to get to us through the carrier networks. Once the order is refunded you will be notified by email.

 

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HOW DO I RETURN SOMETHING?

When returning goods from within mainland UK and Northern Ireland (this excludes the Republic of Ireland, EIRE and the Channel Islands):

• In order to start the returns process, please email info@giggleemporium.com with your original order confirmation, indicating which items you'd like to return and why.

• Once the return has been approved by Customer Services, you will receive an email from our logistics partners with a Returns Label and instructions on how to return your goods.

• For unwanted items, you will need to arrange collection & return at your own cost. We recommend using 'Parcel Monkey' or 'Parcel to Go' to compare costs for multiple courier companies and to book your collection.

• Unwanted items must be packaged in the original packaging, unused, and in a saleable condition. In the very rare case, your chosen courier damages the order upon returning it back to us, you must claim with your chosen courier. We recommend you take photos of the item prior to it being taken by the courier as proof.

• Items not received back in good condition may not be refunded in full.

• Refunds are made within 14 days of the item being returned to us.

• Refunds are made back to the account you paid with. This usually takes 3-5 working days to go back into your bank account.

         

Please return goods to:

RHD STORAGE/STORFIL

BLUEFIELDS BARN B

DEBDEN

PURTON END

SAFFRON WALDEN

CB11 3JT

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If you need any help or advice about the best way to return items to us, please feel free to contact our customer services team by sending an email to info@giggleemporium.com.